1.  This equipment has been PHOTOGRAPHED, MARKED, SERIALIZED and in most cases SECURITY SEALED for your protection.

2.  RMA’s will not be issued for items damaged in transit.  A replacement item may be purchased while the carrier is processing the claim. YOU WILL NEED TO FILE A FREIGHT CLAIM.

3.  Customers are responsible for the return of any RMA item(s) to Minnesota Computers, including freight charges, packaging, and shipping label(s).  Items to be returned, must be packed with materials equivalent to the way the customer received the original shipment.  Minnesota Computers recommends that all packing materials be kept until items are determined to be in satisfactory condition. Core RMA items not returned within 14 days of the sale date will be invoiced at the original purchase price. Any items received after the return date will NOT be accepted for credit once the invoice has been issued. It will be the responsibility of the customer to retrieve any part returned after this time (ie. Call tag).  Late returns will be kept for 30 days.

4.  Warranty for non-“as-is” equipment is 30 days unless otherwise specified in writing.  DO NOT break the warranty void seal for any reason.  If you or your customer breaks the seal – YOU OWN IT!

5.  RMA’s will not be issued after the 30-day warranty period has expired.  “Your customer just opened the box” is not a valid excuse!

6.  Our shipping and receiving department will reject items returned without the RMA number on the box.

7.  RMA’s will only be issued after our technical assistant department has reviewed the problem.

8.  RMA replacements will only be shipped by ground service unless pre-approved by Minnesota Computers management.

9.  RMA items found to be in good working order will be subject to a restocking fee (40% of the original purchase price).

10.  RMA’s may be requested by contacting our customer service phone number 763-544-7900.